EMC Secure Remote Service (ESRS) is a secure, two way remote connection between EMC and your EMC products. It heartbeats routinely to EMC for checking connectivity as well as product status. It also has nice integration into MyService360 and CloudIQ to provide even more support data. It has a nice web based interface, but I like doing as much as possible via command line when I have the option. We have more than one ESRS GW server so saving any time reviewing each multiplies across the enterprise. Read more...